Shipping policy

At Ori, each piece is selected by hand and packed with the same care. This policy explains how and when we ship your order, what it costs, and what to expect once it is on its way.

Order Processing

Orders are processed from our base in London. We aim to dispatch within 1 to 3 working days of receiving your order. Working days are Monday to Friday, excluding UK public holidays. During sale periods or new arrivals, processing may take a little longer, and we will let you know if there is any delay.

Because much of our collection is vintage and often one of one, each piece is inspected and prepared individually before it ships.

Shipping Destinations, Costs, and Timeframes

We currently ship within the United Kingdom only. Shipping costs are calculated at checkout and shown in full before you pay.

Estimated delivery is 1 to 3 working days after dispatch.

This timeframe is an estimate provided by our carrier and is not guaranteed. Delivery may take longer due to carrier delays or circumstances outside our control. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands may take longer and may carry a different shipping rate, which will be shown at checkout.

Tracking

Once your order has been dispatched, we will send a confirmation email with a tracking number where available, so you can follow your parcel from dispatch through to delivery.

Lost, Delayed, or Damaged Parcels

We take care to package every piece securely. If your order arrives damaged, or does not arrive within a reasonable time of the estimated delivery window, please contact us at chris@wwwori.com as soon as possible so we can investigate with the carrier and put things right. Please inspect your order on arrival and tell us straight away if anything is defective, damaged, or not what you ordered.

Incorrect Address

Please make sure your shipping address is complete and accurate at checkout. We are not able to redirect a parcel once it has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, which may incur an additional shipping charge.

Questions

For any shipping question, contact us at chris@wwwori.com, or write to us at:

Ori Boutique Ltd
Apartment 2904, One Park Drive
London E14 9AT
United Kingdom