Shipping policy

Last updated: 14 September 2026

At Ori, each piece is selected by hand and packed with the same care. This policy explains how and when we ship your order, what it costs, and what to expect once it is on its way.

Order Processing

Orders are processed from our base in London. We aim to dispatch within 1 to 3 business days of receiving your order. Business days are Monday to Friday, excluding UK public holidays. During sale periods or new arrivals, processing may take a little longer, and we will let you know if there is any delay.

Because much of our collection is vintage and often one of one, each piece is inspected and prepared individually before it ships.

Shipping Destinations, Costs, and Timeframes

We ship worldwide. Every shipment is tracked and insured. Shipping costs are calculated at checkout and shown in full before you pay, alongside any duties and import taxes. The total you see at checkout is the total you pay.

Estimated delivery from dispatch:

United Kingdom — 1 to 3 business days
International — 5 to 12 business days, varying by destination and local customs clearance

These timeframes are estimates provided by our carriers and are not guaranteed. Delivery may take longer due to carrier delays, customs processing, or circumstances outside our control. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands may take longer and may carry a different shipping rate, which will be shown at checkout.

Duties and Import Taxes

International orders are shipped on a Delivered Duty Paid basis. We calculate any customs duties and import taxes at checkout, collect them with your payment, and settle them with the authorities on your behalf. You will have nothing further to pay when your parcel arrives, and there will be no invoice from the courier at your door.

If a carrier or customs authority charges you anything on delivery despite this, contact us with a copy of the charge and we will reimburse you in full.

Tracking

Once your order has been dispatched, we will send a confirmation email with a tracking number where available, so you can follow your parcel from dispatch through to delivery.

Responsibility for Your Order

The goods are our responsibility until they are delivered to the address you gave us. Risk passes to you on delivery.

Lost, Delayed, or Damaged Parcels

We take care to package every piece securely. If your order arrives damaged, or has not arrived within a reasonable time of the estimated delivery window, contact us at support@wwwori.com as soon as possible. We will take it up with the carrier and put it right. Please inspect your order on arrival and tell us straight away if anything is defective, damaged, or not what you ordered.

Refused or Unclaimed Parcels

Because duties and taxes are paid before your parcel reaches you, a refused or unclaimed delivery costs us the duty as well as the carriage. If a parcel is refused or goes unclaimed and is returned to us, we will refund the price of the goods once they arrive back with us. Shipping charges, and any duties and taxes already paid to the authorities, are not refundable.

Incorrect Address

Please make sure your shipping address is complete and accurate at checkout. We are not able to redirect a parcel once it has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, which may incur an additional shipping charge.