Refund policy

Last updated: 14 September 2026

At Ori, each piece is selected by hand and described with care. As an online boutique, we want you to buy with confidence: every piece is photographed and described in detail, and a condition report — with additional photographs or measurements — is available on request before you order. Our team is glad to answer questions and share further detail on any item.

Final sale

We deal in one-of-a-kind pre-owned pieces, and we treat every sale as considered and final.

Vintage and pre-owned pieces (Product Condition Criteria A, B, C, D, and J) are sold as seen. We do not offer returns, exchanges, or refunds on these pieces for a change of mind. It is the buyer's responsibility to review the description, images, and any condition report before purchase. If you would like more information before ordering, a condition report, along with further photographs or measurements, is available on request.

For new, unworn pieces (Product Condition Criteria N and S), we may offer an exchange or credit note within 14 days of purchase, at our discretion, provided the item is returned in its original condition with any tags attached and you have proof of purchase.

In person

Pieces bought in person — at the showroom, at our pop-ups and events, or at fairs and markets — are sold as examined and are final. Please check a piece thoroughly before buying, and ask us anything you would like to know. We are happy to take our time with you.

We do not offer returns, exchanges, or refunds on vintage and pre-owned pieces (Product Condition Criteria A, B, C, D, and J) bought in person. Sale and reduced pieces are final sale and non-refundable.

International

Given the complexity of customs, duties, and tariffs, we are unable to accept returns on orders shipped outside the United Kingdom. If you have questions or concerns about your order, email us and we will assist where we can.

Faulty or misdescribed items

Every piece we offer, new or vintage, is described as honestly and accurately as we can, and must be of satisfactory quality given its age and condition.

Under the Consumer Rights Act 2015, if an item arrives faulty or not as described, you have the right to reject it for a full refund within 30 days of receipt, or to ask for a repair, replacement, or price reduction. This protection applies to our vintage pieces too, but does not cover characteristics, wear, or flaws that were disclosed in the listing or visible in the product images at the time of sale.